How to transform customer service with a CRM
The latest waiting time we have is a maximum of 2 hours, but it’s no longer 4 days, which is a big improvement for us, especially considering the volume of messages we handle.
- Industry
- Professional services (financial)
- Location
- Mexico
What challenges did SCHIRP Asesores face?
The SCHIRP Asesores team struggled to maintain an adequate level of service due to the high volume of prospects.
The inability to respond to clients within a reasonable time affected their ability to provide efficient and personalized service.
Rebeca Quarchoni, a team representative, mentions that:
The problem
We realized that we were not providing our clients with the level of attention we would like, and we also lacked the capacity to fully attend to 100% of our prospects.
Rebeca Quarchoni The challenge
We started looking for a tool that would help us improve our response time because, at times, we would go two or three days without replying to a person due to the high volume of leads we had.
Rebeca Quarchoni The solution
The Leadsales platform not only helps organize our processes and sales pipeline but also allows us to provide better customer service and more effective follow-ups with prospects.
Rebeca Quarchoni
SCHIRP Asesores
How they used Leadsales to scale their business
SCHIRP chose Leadsales’ WhatsApp CRM for its ability to provide a comprehensive solution to their needs.
This is what SCHIRP Asesores has achieved using Leadsales
SCHIRP Asesores not only improved its operational efficiency but also managed to provide better service to its clients, increasing satisfaction and loyalty.
4 days to 2 hMaximum response time
Optimization of client response time
Reduction from days to just two hours, enabling better follow-up and customer service.
Efficient management of prospects and clients
Accurate classification based on the sales stage.
Ease of use of the CRM
Quick transition and adoption by the team.
Frequently asked questions
Prospect Segmentation
- Accurate Classification Based on the Sales Process Stage
Message Automation
- Scheduling Automated Responses to Speed Up Response Time
Continuous Follow-Up
- Constant Monitoring of Prospect Status to Ensure Proper Follow-Up
Discover how Leadsales can take your business to the next level.
Schedule a demo and transform your customer service.