How to transform customer service with a CRM.
“The latest waiting time we have is a maximum of 2 hours, but it’s no longer 4 days, which is a big improvement for us, especially considering the volume of messages we handle.”
Rebeca Quarchoni | Representative
Industry: Professional Services (Financial)
Location: Mexico
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What challenges did SCHIRP Asesores face?
The SCHIRP Asesores team struggled to maintain an adequate level of service due to the high volume of prospects.
The inability to respond to clients within a reasonable time affected their ability to provide efficient and personalized service.
Rebeca Quarchoni, a team representative, mentions that:
The Problem
“We realized that we were not providing our clients with the level of attention we would like, and we also lacked the capacity to fully attend to 100% of our prospects.”
The Challenge
“We started looking for a tool that would help us improve our response time because, at times, we would go two or three days without replying to a person due to the high volume of leads we had.”
The Solution
“The Leadsales platform not only helps organize our processes and sales pipeline but also allows us to provide better customer service and more effective follow-ups with prospects.”
How They Used Leadsales to Scale Their Business
SCHIRP chose Leadsales’ WhatsApp CRM for its ability to provide a comprehensive solution to their needs.
Prospect Segmentation
- Accurate Classification Based on the Sales Process Stage
Message Automation
- Scheduling Automated Responses to Speed Up Response Time
Continuous Follow-Up
- Constant Monitoring of Prospect Status to Ensure Proper Follow-Up
This Is What SCHIRP Asesores Has Achieved Using Leadsales
SCHIRP Asesores not only improved its operational efficiency but also managed to provide better service to its clients, increasing satisfaction and loyalty.
Discover how Leadsales can take your business to the next level.
- Schedule a demo and transform your customer service.